Frequently Asked Questions

Book online in under 60 seconds: enter your pickup and drop-off, get an instant fixed fare, choose your vehicle, then fill in your name, phone, and flight details. You'll receive an SMS confirmation and a driver will be assigned to your booking. You can also call or WhatsApp us 24/7 on 0422 265 067.

We recommend booking at least 2 hours before your pickup time to guarantee availability. For early morning flights (before 6am) or large groups, booking 24 hours ahead is ideal. We do accept last-minute bookings subject to availability — call us directly for urgent requests.

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Cabcharge, and cash. You can choose your payment method at the time of booking. There are no credit card surcharges.

You can pay at the end of your trip — no upfront payment is required for standard bookings. The fare shown at booking is fixed and guaranteed, so there are no surprises when you arrive.

Yes. A receipt is sent to your email address after each completed trip. Corporate clients on a monthly account receive a detailed tax invoice. If you need a receipt for a past booking, email us at book@bookairportcab.com.au with your booking date and name.

All our fares are fixed and locked at the time of booking. We do not use a meter. The price you see is the price you pay — regardless of traffic, time of day, or how long the trip takes. There is no surge pricing.

Yes — all toll costs are included in your quoted fare. There are no hidden charges added at the end of your trip. What you see at booking is your total.

A standard sedan from Melbourne Airport (Tullamarine) to the Melbourne CBD is approximately $65 and takes around 25-35 minutes depending on traffic. Use our online fare calculator for an exact quote to your specific address.

No. Our fixed fares apply 24 hours a day, 7 days a week — including overnight runs and public holidays. No extra surcharges are added for unsociable hours.

Yes, additional stops along the route may attract a small charge depending on the detour. Enter your stops in the booking form and the fare will be calculated to include them automatically.

We service all four terminals at Melbourne Airport (Tullamarine — MEL): Terminal 1 (International / Qantas International), Terminal 2 (Domestic — Virgin Australia and Rex), Terminal 3 (Domestic — Qantas), and Terminal 4 (Domestic — Jetstar). Tell us your terminal when booking for precise pickup instructions.

Yes. We monitor your flight in real time using your flight number. If your flight is delayed, we adjust your driver's arrival time accordingly. Your driver will be there when you land — not an hour before. This is included at no extra charge.

For arrivals, your driver will meet you in the designated pickup/taxi area at your terminal. You'll receive an SMS with your driver's name, vehicle, and exact location when they arrive. For premium and group bookings, a meet-and-greet with a name board at the arrivals hall is available on request.

We recommend allowing at least 2.5 to 3 hours before your departure for domestic flights, and 3 to 3.5 hours for international. Your driver will factor in typical traffic conditions for your pickup time. If you're unsure, let us know your flight time and suburb and we'll suggest the right pickup time.

Yes — we cover all suburbs across Greater Melbourne, including the CBD, inner suburbs, the eastern, western, northern, and Mornington Peninsula regions. Use the fare calculator to get a quote from your specific address.

We offer Sedans (up to 4 passengers), SUVs/Wagons (up to 5 passengers), Maxi Cabs (up to 11 passengers and ideal for groups or large luggage), and Silver Premium (luxury sedans for corporate and special occasions). Select your vehicle when booking — each vehicle shows its capacity and fixed fare.

A standard sedan comfortably fits 2 large suitcases and 2 carry-ons. SUVs fit 3-4 large bags. Maxi Cabs can handle up to 8 large suitcases. If you have oversized items (surfboards, prams, sports equipment), please mention it in the booking notes and we'll assign the right vehicle.

Yes — child seats and booster seats are available on request at no extra charge. Please specify the child's age or seat type required in the notes section when booking so we can ensure the correct seat is fitted before your pickup.

Yes. Our Maxi Cabs seat up to 11 passengers and work well for families, sports teams and corporate groups. For groups larger than 11 we can arrange multiple vehicles — call us on 0422 265 067 to sort out the details.

Yes. Cancellations made more than 2 hours before your scheduled pickup are free of charge. Cancellations within 2 hours may incur a small fee. To cancel, call or WhatsApp 0422 265 067 or email book@bookairportcab.com.au with your booking reference.

Call or message us as soon as your plans change. We'll update your pickup time, address, or vehicle type at no charge where possible. If a different vehicle is required, any fare difference will be communicated before the change is confirmed.

If your flight is cancelled by the airline, contact us as soon as possible and we will waive any cancellation fee. We understand flight disruptions are outside your control. Our team is available 24/7 to assist with rebooking.

This is extremely rare, but if you cannot locate your driver, call us immediately on 0422 265 067. We'll either confirm the driver's exact location or dispatch an alternative vehicle as quickly as possible. We take no-show situations seriously and you will not be charged.

Yes. All drivers hold a current Commercial Passenger Vehicle Victoria (VIC Transport) accreditation, have passed police background checks, and are approved by Safe Transport Victoria. Every vehicle is regularly inspected and fully insured for passenger transport.

Yes. All vehicles carry comprehensive public liability and passenger insurance. We are TAC-approved and comply with all Victorian commercial passenger vehicle regulations.

Contact us immediately on 0422 265 067 or email book@bookairportcab.com.au with your booking details. Our drivers check their vehicles after every trip, and found items are held safely. We'll arrange return delivery or a pickup location as soon as possible.